FAQ's and Policies

We love having you here with us and are 100% committed to you having the best experience possible.  We want you to feel safe and loved and like we have your back. We feel like part of feeling safe is about having information, so we have put together a quick list of some of our customers most frequently asked questions as well as information about our shipping and privacy policies.  If at any time you would like additional information, please feel free drop us a line and let us know.

 

FAQ's

Q: How long will my item take to reach me?
A:
It depends on the item you purchased. In most cases you will see a note in the item description that lets you know how long your item will take to get to you.

  • Digital items are available for immediate download as soon as your purchase is complete
  • In-stock items usually ship within 1-3 business days and may take up to 2 weeks for shipping
  • Out-of-stock items ship from our fulfillment center and may take up to 3-4 weeks to arrive at your location. Please be patient. We are doing the best we can to make sure they arrive quickly.

Q: What if I am not happy with my product once I receive it.
A: Your happiness and satisfaction is our biggest goal. But if for any reason you are not 100% happy with any item received*, we will gladly refund your purchase price. (*Some exclusions apply. For a complete explanation of our REFUND POLICY, please see the information below.)

Q: Can I use more than one coupon on my order?
A:No, sorry! Our system only accepts the last coupon entered. Coupon codes cannot be combined.

Q: My order status says, "pending." What does that mean?
A:
'Pending' just means that our system successfully received your order! Once the order leaves our fulfillment center, we'll email you a tracking number, and your order status will change to 'Shipped.'

Q: What happens if I return an item that I bought on sale or used a promo code on?
A: Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

Q: I just placed an order yesterday, and now you're offering a coupon. Can I use it on my previous order?
A: If your order was placed in the last 60 minutes, we can absolutely apply the coupon to it! However, we are unable to apply a coupon to an order after 60 minutes have passed due to system limitations.

Q: How do I change my email preferences?
A: If you've joined Color-Happy, you're automatically set to receive emails about our fun features and contests, exclusive opportunities, and first-to-know info, as well as other news and important order info. But, you can also customize the types of messaging you wish to receive. If you'd like to do that – First make sure you're signed in, then click on your name at the top of the page to access your email settings. From there, you can select, adjust, or limit your email preferences as you wish!

Q: How can I get in touch with you?
A: The easiest way it to send us an email at ColorHappy101@Gmail.com or you can send on to Kristen@Godeliciousness.com. We do our best to respond within 24 hours, however please note that our Customer Service Hours are M-F from 8am to 6pm (ET).  You can also reach us via US Mail at Color Happy, PO Box 222, Boxford, MA 01921. (Returned items should also be sent to this address.)

 

Shipping Policy

Because we scour the world in search of fabulous products for you, some or our items take longer to ship than others.  Please be patient and know that we are doing our absolute best to get everything you want, need and desire to you in the fastest way possible.  If we expect long shipping times, you will usually see it noted on the product pages.  If you live in the US, your items will take approximately 1-4 weeks to arrive. But don't worry, we will keep you updated and let you know what is going on. You can also email us at ColorHappy101@gmail.com any time to get the latest deets. 
 

Refund Policy

Let's Keep In Touch